Store Policies

Shipping and fulfilment

We currently ship within the United States. Standard U.S. shipping is free. In-stock pieces are normally prepared and dispatched within 5–7 business days. Pre-order or specially arranged pieces use the timing confirmed before payment.

Delivery estimates begin after dispatch and may be affected by carrier delays, holidays, severe weather, or an incomplete delivery address. Tracking information is sent when available.

Returns, exchanges, and refunds

Each VARNA bag is individually handcrafted. Slight variations in color, metal finish, engraving, embroidery, bead placement, texture, dimensions, weight, and other handmade details are part of the character of the piece and are not considered defects. Product colors may also appear slightly different because of lighting, photography, and screen settings.

VARNA does not accept returns or exchanges for change of mind, personal preference, color expectations, normal handmade variations, ordinary wear, or damage caused after delivery.

We will assist when an item arrives damaged in transit, has a manufacturing defect that prevents normal use, is materially different from its website description, or is not the product ordered.

Email info@shopvarna.com within five calendar days of delivery with the order number and clear photographs and video of the item, packaging, and shipping label. Keep the piece unused and with its original packaging until written instructions are provided.

After review, VARNA will offer an appropriate repair, replacement, or exchange when available. If the issue cannot reasonably be resolved, a refund will be issued to the original payment method. VARNA covers approved return shipping for a confirmed defect, transit damage, materially incorrect description, or incorrect item.

Care

Store the piece in its protective pouch, away from moisture and direct sunlight. Avoid perfume, sprays, creams, and household chemicals. Wipe metal surfaces gently with a soft dry cloth and do not use abrasive cleaners. Keep embroidered potlis free from heavy pressure and store tassels and embellishments without tangling.

Order cancellations

Contact VARNA as soon as possible. An order may be canceled before fulfillment begins. Orders already packed, dispatched, or placed into a confirmed special-order process cannot be canceled and are governed by the terms confirmed at purchase.

Payments and security

Card payments are processed on a secure Stripe-hosted checkout page. VARNA does not receive or store full card numbers. Stripe processes payment information according to its own security and privacy practices.

Privacy

VARNA uses information customers provide to respond to inquiries, process and fulfill orders, provide customer service, prevent fraud, and meet legal or accounting obligations. Payment information is handled by Stripe. Customer information is not sold.

Terms of sale and website use

An order is accepted when payment is completed and VARNA confirms fulfillment. VARNA may cancel and refund an order if a piece becomes unavailable, a price is displayed incorrectly, or the transaction cannot be safely fulfilled.

Website text, photographs, branding, and designs are owned by or licensed to VARNA and may not be reused commercially without permission. These terms are governed by laws applicable in Maryland, United States.